FAQ
hello.ggtrs@gmail.com
+61 485 887 232
About Products
What brands of guitars do you sell?
We stock a curated selection of hard-to-find models, including Fender, Gibson, Ibanez, Greco, Orville, and other respected names in the guitar world. Each piece is carefully sourced to meet quality standards.
Are your guitars new, used, or vintage?
We specialize in both new and vintage guitars. Each listing clearly states the year, model, and condition so you know exactly what you’re purchasing.
Do you offer limited-edition guitars?
Yes. From time to time, we feature rare limited editions. Keep an eye on our featured section for updates.
How do I know if a guitar is authentic?
Authenticity is a priority. Every guitar is inspected, verified, and documented with detailed photos and specifications before it’s listed.
Shipping & Delivery
Do you ship internationally?
No, we currently do not offer international shipping. Our services are limited to Australia at this time.
How much does shipping cost?
It depends on the destination, weight, and level of insurance. You’ll see the exact amount before completing your order.
How long will my guitar take to arrive?
Delivery times vary by destination. Domestic orders usually arrive within 3–8 business days.
Is shipping insured?
Yes. All guitars are shipped fully insured for peace of mind.
Do you offer express or same-day delivery?
Express shipping is available at an additional cost. Same-day delivery may be possible for local orders—contact us before purchasing to confirm.
Payment & Security
What payment methods do you accept?
We accept all major credit cards, PayPal, and secure payment gateways.
Do you charge sales tax?
Sales tax is applied where required by law and will be shown at checkout.
Returns & Warranty
What is your return policy?
If there is something wrong with the product that is not visible on the listing, we can provide a return. Everything is sold as described. The item must be returned in the same condition as received.
Do your guitars come with a warranty?
No but all products are professionally set up and tested before sale. Vintage and pre-owned guitars are sold as-is but undergo a full inspection before shipping.
Can I return a guitar if it doesn’t sound like I expected?
Tone can be subjective, we do not offer returns.
Who pays for return shipping?
Return shipping costs are the responsibility of the buyer unless the return is due to our error.
Setup & Care
Are the guitars professionally set up before shipping?
Yes. Every guitar is inspected and set up for optimal playability before it leaves our shop.
Can I request a custom setup or string gauge?
Absolutely. Leave your preferences in the order notes or contact us after purchase, and we’ll do our best to accommodate your request.
How should I care for my guitar after purchase?
Keep your guitar in a stable, humidity-controlled environment and clean it regularly.
Orders & Support
How do I track my order?
You’ll receive a tracking link via email as soon as your order is dispatched.
Can I cancel or change my order after placing it?
Yes, as long as your order hasn’t shipped. Contact us as soon as possible to make changes.
What if my guitar arrives damaged?
We have been shipping guitars for 5 years and have never had a product arrive damaged. Packing is extremely thorough and important to us. However, if your guitar is damaged in transit, contact us immediately with photos. We’ll resolve it quickly and send a refund.
How can I contact your support team?
You can reach us via email or through the Contact page on our website. We aim to respond within one business day.
Get in touch
Have questions about your order, or a general enquiry?
